Most common issues
1. How can I get rid of the watermark?
All the slideshows made with PhotoSnack get a watermark embedded on them. You can remove it later from the "My published slideshows" page by purchasing the embed code (no watermark version) or the download package.
2. Is PhotoSnack suited for professional photographers?
Yes. You can create, download and burn on CD/DVD as many slideshows as you like. Give these to clients as gifts or resell them for profit.
3. What happens when I reach the maximum views/day?
If a slideshow hosted on our cloud exceeds 100k views/day, a small PhotoSnack watermark will be automatically shown on the bottom of the slideshow. This normally happens only to extremely large advertising campaigns, for this purpose we suggest you to use the download option.
4. What kind of files can I use with the PhotoSnack application?
You can upload pictures that are in JPG, GIF or PNG format.
5. How many images can I add to a PhotoSnack slideshow?
You can upload 100 photos per slideshow and you can create as many slideshows as you like. So if you upload more photos than can be used in one slideshow, the additional photos probably won't make it to the final slideshow.
6. How do I embed a slideshow to my blog or website?
It's very easy to embed the slideshows you create with PhotoSnack. Just create your slideshow and when you're finished, click "Publish" and in the "My published slideshows" page, click on the "Embed code" option and copy the generated HTML code. Paste the code in any HTML-supporting medium, such as your website or blog admin. If you make changes to your slideshow, the changes won't be visible on the websites you published it unless you publish again the modified slideshow, get its embed code, and update it on your page.
7. What do I get within the download pack?
We provide a Windows executable file (.exe), a Mac OS X file (.app) and a Shockwave Flash file (.swf). Also we provide an html file you can use to add the slideshow on the web.
8. I cannot view my slideshow. Why?
In order to view the photo slideshows created with PhotoSnack you need Flash Player 10+. Get it from .
9. What are the system requirements for using PhotoSnack properly?
In order to view PhotoSnack.com correctly we recommend Firefox 3+ (older versions should work too). In addition to Firefox, Safari will work well too.
PhotoSnack.com will work on Microsoft IE7 and IE8 too, but it will probably work slower on IE6. However if you have difficulties, we suggest upgrading to Safari or Firefox.
Also, you must have JavaScript enabled and the latest Flash Player version (you can get it from ).
10. Is PhotoSnack free or do I have to pay for it?
PhotoSnack is free and you have full access to all of its features. However, if you want to remove the watermark off you slideshows or download them, it will cost you a few .
11. Can I get permanent links to my photos?
You cannot get a permanent link to a certain photo uploaded on PhotoSnack.
12. Can I add links inside my slideshow?
For each uploaded photo you can add a title and a description text. You can add links directly on your title and description by simply writing http://www.yourlink.com or alternatively, you can use the
for links like this:
"Link text (optional title tooltip)":http://www.yourlink.com
After uploading your photos, click the "Edit photos" menu (right under the slideshow's name) and you'll be taken to the page where you can add titles and descriptions to your photos.
13. Do my photos have to be under a certain maximum file size?
The supported files are jpg, jpeg, png and gif with a file size limit of 10MB.
14. How do I share a slideshow?
There are many ways in which you can share a PhotoSnack slideshow. Whether you want to share a permanent link to your photo slideshow or you want it integrated in your website you can choose from the following options found on the "My published slideshows" page that appears after you choose to publish a slideshow:
- Direct link - by selecting this option, a new personalized preview page hosted on PhotoSnack.com will open. Sharing this link with your friends gives them the opportunity to comment on and share your slideshow.
- Embed code - by selecting this option, you will bring on a Gigya widget in which you can choose from multiple sharing options to make your slideshow available on any website that supports embeddable content.
- Download - choose this option if you want to have your photo slideshow on your computer. You will get a zip archive containing a Windows executable file (.exe), a Mac OS X file (.app) and a Shockwave Flash file (.swf).
15. I have a Facebook Fan/Business page. How do I post to that?
You can't post your slideshow to a Fan/Business page on Facebook, but you can publish it on your wall.
16. Will I lose the settings if I don't publish my slideshow?
No, you will always find the last version of your slideshows on the "My slideshows" page.
17. Once I published a slideshow, will I be able to edit it again?
Yes, you will find the last version of the slideshow on the "My slideshows" page. However, if you make changes to a published slideshow, you will have to publish it again. On the "My published slideshows" page you will find a sequence of your published slideshows, starting with the most recent and finishing with the oldest.
18. Some templates are free and some are premium. What does that mean?
The free templates enable you to get both a free embed code of your slideshow, with watermark and lower image quality, and a premium embed code, without watermark and with high image quality. The premium templates only lets you get the premium embed code at the expense of 8 points.