Most common issues
1. How can I get rid of the watermark?
All the slideshows made with PhotoSnack get a watermark embedded on them. You can remove it from "My slideshows" page by activating the premium options (the embed code and the download package).
2. Is PhotoSnack suited for professional photographers?
Yes. You can create cool online slideshows in minutes but also you can download and burn your slideshows on DVDs. If you're a wedding photographer you can surprise your clients with a nice photo presentation CD along with the more classical printed album.
3. What happens when my VIP membership subscription expires?
The VIP membership is automatically renewed. However, if you choose to cancel your subscription or if your payment processor refuses the payment, your subscription will expire. In that case, the premium publishing options will become locked and you won't be able to use them unless you unlock them with points or you get a new subscription. If your monthly subscription expires and you don't wish to renew it, you can use points to unlock the desired items (will stay unlocked forever).
4. What happens when I reach the maximum views/day?
If a slideshow hosted on our cloud exceeds the maximum views/day, the slideshow will turn into a static image and a small button will be displayed linking to the slideshow's "direct link" page on PhotoSnack.com. All standard items include 25,000 views/day, Extended VIP items include 50,000 views/day. After exceeding 100,000 views/day, nothing will be displayed. This usually happens only if you publish your slideshow on websites with huge traffic. For this purpose we suggest you to use the download option.
5. What kind of files can I use with the PhotoSnack application?
You can upload pictures that are in JPG, GIF or PNG format, or you can import them from Facebook, Flickr, Picasa, Photobucket and SmugMug. Also, for the background music you can upload tracks in mp3 format.
6. How many images can I add to a PhotoSnack slideshow?
You can upload 100 photos per slideshow and you can create as many slideshows as you like. So if you upload more than 100 photos, the additional photos won't make it to the final slideshow.
7. How do I embed a slideshow to my blog or website?
It's very easy to embed the slideshows you create with PhotoSnack. Just create your slideshow and when you're finished, click "Finish" and you'll get to the published slideshow page where you can get the embed code. Also form "My slideshows" page, click on the "Embed code" option and copy the generated HTML code. Paste the code in any HTML-supporting medium, such as your website or blog. If you make changes to your slideshow, the changes will be automatically broadcasted throughout all your websites/blogs where you used the slideshow.
8. What do I get within the download pack?
We provide a Windows executable projector file (.exe), a Mac OS X file (.app) and a Shockwave Flash file (.swf). Also we provide an html file you can use to add the slideshow on the web. To view the slideshows directly on your computer run the executable files.
9. I cannot view my slideshow. Why?
In order to view the photo slideshows created with PhotoSnack you need Flash Player 10+. Get it from .
10. What are the system requirements for using PhotoSnack properly?
In order to view PhotoSnack.com correctly we recommend Firefox, Google Chrome, or Safari. PhotoSnack.com will work on Microsoft IE9 and IE8 too.
Also, you must have JavaScript enabled and the latest Flash Player version (you can get it from
).
11. Is PhotoSnack free or do I have to pay for it?
PhotoSnack is free and you have full access to all of its features.
However, if you want to remove the watermark off you slideshows or download them you only have to pay 6 points
to get access to both the download SWF and the premium embed code of your slideshow.
You can buy points here.
Alternatively you can get a VIP membership
which technically gives you unlimited points per month, to use them in all SnackTools apps including PhotoSnack.
12. Can I get permanent links to my photos?
You cannot get a permanent link to a certain photo uploaded on PhotoSnack.
13. Can I add links inside my slideshow?
For each uploaded photo you can add a title and a description text. You can add links directly on your title and description by simply writing http://www.yourlink.com or alternatively, you can use the
for links like this:
"Link text (optional title tooltip)":http://www.yourlink.com
After uploading your photos, click the "Edit photos" menu (right under the slideshow's name) and you'll be taken to the page where you can add titles and descriptions to your photos.
14. Do my photos have to be under a certain maximum file size?
The supported files are jpg, jpeg, png and gif with a file size limit of 10MB.
15. How do I share a slideshow?
There are many ways in which you can share a PhotoSnack slideshow. Whether you want to share a permanent link to your photo slideshow or you want it integrated in your website you can choose from the following options found on the "My slideshows" page:
- Direct link - by selecting this option, a new personalized preview page hosted on PhotoSnack.com will open. Sharing this link with your friends gives them the opportunity to comment and share your slideshow.
- Email - choose this option to share your playlist by email.
- Embed code - by selecting this option, you will bring on a Gigya widget in which you can choose from multiple sharing options to make your slideshow available on any website that supports embeddable content.
- Download - choose this option if you want to have your photo slideshow on your computer. You will get a zip archive containing a Windows executable file (.exe), a Mac OS X file (.app) and a Shockwave Flash file (.swf).
16. I have a Facebook page. How do I post to that?
There are various ways of posting your slideshow to your personal or business wall on Facebook:
- You can copy and paste the direct link to your published slideshow on your wall
- Click the Facebook button from the direct link page
17. Will I lose the settings if I don't publish my slideshow?
No, you will always find the last version of your slideshows on the "My slideshows" page.
18. Once I published a slideshow, will I be able to edit it again?
Yes, you will find the last version of the slideshow on the "My slideshows" page. You can edit the slideshow for as many times as you like, however, once you activate the premium features you will have 24 hours left to perform any modifications to the published slideshow (then it will become locked for editing). If you have an active VIP membership you can edit slideshows for as long as you want without limitations.
19. Can I add background music to my photo slideshows?
Yes, you can add music from your computer, in mp3 format.