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Most common issues

Watermark and Limitations

1. What are the free version's limitations?
The free version of PhotoSnack is limited to 15 pictures per slideshow with watermark. Also a preloader with the "PhotoSnack" logo when the album is loading and lower image quality.
2. I have upgraded to Premium. Why does the watermark still show on my photo slideshow?
If the watermark still appears on your slideshow after you’ve activated the Premium options you need to clear the cache from your web browser and refresh the page.

Pricing

1. Is PhotoSnack free or do I have to pay for it?
PhotoSnack is free and you have full access to all of its features. However, if you want to remove the watermark from you slideshows, you only have to pay 10 points to get access to the premium embed code for your slideshow.
You can buy points here.
Alternatively, you can get a VIP membership which technically gives you premium access to all PhotoSnack features.
2. I don’t understand the points system. Can you explain it?
SnackTools points are the only currency you need to pay for the premium features throughout our applications. Points are required when you want to publish your work, the final step in PhotoSnack. More precisely, you will need to pay if you wish to get a watermark-free embed. You can buy 10 points (to activate premium embed for 1 photo slideshow) or you can purchase points in bulk. SnackTools points never expire so you can use them on current and future projects without concern for an expiration date.
Read more about it here: here.
3. What is the difference between points and the VIP subscription?
With points you can unlock premium features for your widget and it will stay premium forever. You can only edit your PhotoSnack for 24h when you unlock it with points. The VIP subscription gives you unlimited points (for all SnackTools applications) for as long as it’s active. When (or if) it expires, all your widgets will be watermarked. Any unused points that you might have before getting a VIP subscription will remain available to use after the subscription becomes inactive.
Read more about points and VIP here.
4. How many points do I need to buy? How much does 1 photo slideshow cost?
You can use PhotoSnack for free, but you need 10 points to remove the watermark off your photo slideshow. You can buy points here.
Alternatively, you can get a VIP membership which technically gives you premium access to all PhotoSnack features.
5. What happens when my VIP membership subscription expires?
The VIP membership is automatically renewed. However, if you choose to cancel your subscription or if your payment processor refuses the payment, your subscription and the premium options will expire. In that case, the premium publishing options will become locked and you won't be able to use them unless you unlock them with points or get a new subscription. If your monthly subscription expires and you don't wish to renew it, you can use points to unlock the desired items (which will stay unlocked forever).

Troubleshooting

1. My PhotoSnack doesn’t work on Internet Explorer 8 or older. Why, and what can I do?
The new PhotoSnack is 100% HTML5, so the slideshows will only work on HTML5 compatible browsers. Older versions of Internet Explorer (including Internet Explorer 8) don’t support HTML5, so that’s why it doesn’t work.
We recommend you to update your browser, or use a different one.
2. I have Internet Explorer 9. Why doesn’t PhotoSnack work on it?
You need to make sure you’re using Internet Explorer 9 in standard mode and not in Internet Explorer 8 mode or compatibility view.
Press F12 to open the developer window, from the browser mode combo box and select Internet Explorer 9. This will solve your problem.
3. My slideshow has turned into a static image. Why?
If a slideshow hosted on our cloud exceeds the maximum number of views/day, it will turn into a static image and a small button will be displayed linking to the slideshow’s “public link" page on PhotoSnack.com.
Standard premium items (purchased with points or VIP Membership) include 25 000 views/day. If you think you will need more than that, you should check out the Business plan which has more options on the shopping cart page.

Features

1. What kind of files can I use with PhotoSnack?
You can upload JPG, GIF or PNG formats, or you can import pictures from Facebook, Instagram, Flickr, Picasa, Photobucket and SmugMug. Also, for the background music you can upload mp3 music files.
2. How many photos can I add to a PhotoSnack slideshow?
You can add as many photos as you want to your slideshows but the free version will display only the first 15 while the premium version is limited to 100 images/slides.
3. How many photo albums can I create?
You can create as many as you want!
4. Can I download my slideshows?
Yes, you can download your PhotoSnack slideshows.
5. Can I get permanent links to my photos?
No, you can’t get a permanent link to a certain photo uploaded on PhotoSnack.
6. Can I add links inside my slideshow?
After you upload your images, just click “edit photos” and you will see the option for adding the link.
7. Is there a maximum size for my photos?
The supported files are JPG, JPEG, PNG and GIF with a file size limit of 10MB.
8. Can I add background music to my photo slideshows?
Yes, you can upload mp3 music files from your computer.
9. How can I edit image titles and descriptions?
You can edit titles and descriptions for photos individually, after you upload (step 1). Just click “edit photos” or “edit all” at step 2.
10. Can I use old templates?
If you have used PhotoSnack in the past and you have some albums created before we changed PhotoSnack to HTML5, you can go to an old album, and click “edit as new” which will make a copy of your existing album. Delete all photos, upload new and you will have access to old templates.

System requirements

1. What are the system requirements for using PhotoSnack properly?
In order for PhotoSnack.com to display correctly we recommend Firefox, Google Chrome or Safari. You must have JavaScript enabled in this browsers. PhotoSnack.com will not work on Microsoft IE8 or older.

Publishing and sharing

1. Will I lose the settings if I don't publish my slideshow?
No, you will always find the latest version of your slideshows on "My PhotoSnack" page.
2. How do I share a slideshow?
There are many ways to share a PhotoSnack slideshow. Whether you want to share a permanent link to your photo slideshow or integrate it in your website, you can choose from the following options on "My PhotoSnack" page:
- Public link - by selecting this option, a new personalized preview page hosted on PhotoSnack.com will open. Sharing this link with your friends gives them the opportunity to comment and share your slideshow.
- Email - choose this option to share your playlist by email.
- Embed code - copy the embed code and the paste it on any website that supports embeddable content.
3. I have a Facebook page. How do I post to that?
You can choose one of the following:
- Copy and paste the direct link to your published slideshow on your timeline
- Click the "Post to Facebook" link located on "My photosnack" page, next to the embed code button.
4. Once I published a slideshow, will I be able to edit it again?
Yes, you will find the latest version of the slideshow on "My PhotoSnack" page. You can edit the slideshow for as many times as you like, however, once you activate the premium features you will have 24 hours left to make changes to the published slideshow (then it will become locked for editing). If you have an active VIP membership you can edit slideshows for as long as you want without limitations.
5. How do I embed a slideshow into my blog or website?
Photosnack slideshows are very easy to embed. Just create your slideshow, click "Finish" when you're done, and it will take you to the published slideshow page where you can get the embed code. Also, on "My PhotoSnack" page, click on the "Embed code" option and copy the generated HTML code. Paste the code in any HTML-supporting medium, such as your website or blog. If you make changes to your slideshow, the changes will be automatically broadcasted throughout all websites/blogs where you used the slideshow.
Here are some articles on how you can embed PhotoSnack albums in different types of websites:
Webstarts
http://www.snacktools.com/blog/how-to-add-a-photo-album-or-slideshow-to-your-webstarts-website/
Blogger
http://www.snacktools.com/blog/how-to-make-a-photo-slideshow-and-post-it-on-blogger/
Webs
http://www.snacktools.com/blog/photo-slideshows-embed-your-favourite-photo-albums-on-webs-com/
Tumblr
http://www.snacktools.com/blog/promote-your-photos-via-tumblr/
6. What happens when I reach the maximum number of views/day?
If a slideshow hosted on our cloud exceeds the maximum number of views/day, it will turn into a static image and a small button will be displayed linking to the slideshow’s “public link" page on PhotoSnack.com.
Standard premium items (purchased with points or VIP Membership) include 25 000 views/day. If you think you will need more than that, you should check out the Business plan which has more options on the shopping cart page.

Other

1. Is PhotoSnack suited for professional photographers?
Yes. You can create cool online slideshows in minutes and share them with your clients or on your personal blog or Facebook page. PhotoSnack it's a great way to show your pictures to the world because all slideshow display beautifully on any mobile devices.
2. I’m interested in an affiliation or referral program. How can I contact you?
For partnerships, affiliation or private issues regarding your accounts, contact us via email at the following address: contact@snacktools.com.